Load Heavy Transport
ABN: 44 649 972 869
Email: loadheavytransport@gmail.com
Phone: 0400 882 991
Last updated: 7th July 20206
1. About this Privacy Policy
Load Heavy Transport respects your privacy and is committed to protecting the personal information we collect and handle.
This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, request a quote, use our website, make an enquiry, engage our transport services, or otherwise deal with us.
By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.
2. What personal information we collect
We may collect personal information including:
your name
business name
phone number
email address
billing or postal address
pickup and delivery addresses
site contact details
quote and job details
information about machinery, equipment, containers or loads being transported
photos, documents or files you provide in relation to a transport job
communication records between you and Load Heavy Transport
payment and invoicing details
website usage information, including IP address, browser type, device information and pages visited
We only collect personal information that is reasonably necessary for our business activities.
3. How we collect personal information
We may collect personal information when you:
contact us by phone, email, website form or social media
request a quote
book a transport job
provide job, site, machinery or load details
send us photos, specifications or documents
communicate with us about a project or delivery
visit or use our website
subscribe to updates or marketing communications, if offered
We may also collect information from third parties where it is relevant to the transport job, including site contacts, contractors, project managers, equipment owners, insurers, agents, subcontractors, suppliers or publicly available sources.
4. Why we collect and use personal information
We collect and use personal information to:
respond to enquiries
prepare quotes
assess transport requirements
plan pickup, delivery, route and access requirements
coordinate machinery, equipment, plant, container or oversize load transport
contact customers, site contacts, project managers and suppliers
provide our services safely and efficiently
arrange permits, escorts, subcontractors or support services where required
issue invoices and manage payments
maintain business records
improve our website and customer service
comply with legal, insurance, safety, regulatory and accounting obligations
send business updates or marketing communications, where permitted by law
5. Heavy transport job information
For transport planning and safety reasons, we may request detailed information about the load being transported. This may include:
machine type
dimensions
weight
pickup and delivery locations
site access conditions
loading and unloading requirements
available loading equipment
route considerations
site contacts
photos or supporting documents
permit or escort requirements
This information is used to assess job suitability, transport requirements, safety considerations and legal operating conditions.
6. Website analytics and cookies
Our website may use cookies, analytics tools or similar technologies to understand how visitors use the website and to improve the website experience.
This information may include pages visited, time spent on pages, device type, browser type, approximate location and referral source.
You can usually disable cookies through your browser settings, although some website features may not work properly if cookies are disabled.
7. Marketing communications
We may send you updates, service information or marketing communications where you have consented, where we have an existing business relationship, or where otherwise permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly at loadheavytransport@gmail.com.
We will not send commercial electronic messages in breach of applicable spam laws.
8. Disclosure of personal information
We may disclose personal information where reasonably necessary to provide our services or operate our business.
This may include disclosure to:
employees, contractors and drivers
subcontracted transport providers
pilot or escort providers
permit, compliance or regulatory bodies
project managers or site contacts
insurers, brokers and claims handlers
accountants, bookkeepers or professional advisers
IT, website, CRM, email or cloud service providers
payment processors
government authorities or law enforcement where required by law
We do not sell personal information.
9. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored in email systems, cloud storage, business software, accounting systems, mobile devices, job records or physical files.
While we take reasonable steps to protect information, no method of electronic transmission or storage is completely secure.
10. Overseas disclosure
Some third-party service providers we use may store or process information outside Australia, including cloud, email, analytics or website service providers.
Where this occurs, we take reasonable steps to ensure personal information is handled appropriately.
11. Accessing or correcting your personal information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading.
To make a request, contact us at:
Email: loadheavytransport@gmail.com
Phone: 0400 882 991
We may need to verify your identity before responding to a request.
12. How long we keep information
We keep personal information for as long as reasonably necessary for our business, legal, tax, insurance, accounting, safety and record-keeping requirements.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
13. Privacy complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve the matter.
Email: loadheavytransport@gmail.com
Phone: 0400 882 991
We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with the updated date.
Continued use of our website or services after changes are published means you accept the updated Privacy Policy.
